Latest News | customer relationship management

TIM Brazil said its customers can now interact with them through WhatsApp to manage their services without having to call…

Pakistani operator Zong 4G announced launch of a multi-channel customer service. Zong 4G said its customer teams are available round…

TIM has signed strategic agreements with seven large Italian call-centre operators to outsource all commercial and technical customer care services.…

Incognito Software Systems, a global provider of device and service management solutions for digital service providers, introduced the Digital Home…

Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its…

Vipnet, a leading operator in Croatia and part of the A1 Telekom Austria Group, has selected Bulb Technologies' newly launched…

Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected Amdocs to…

Digital Transformation for telcos is well under way, fueled in large part by the expectations of an always-on, on-demand generation.…

EE has refreshed its Add to Plan scheme, allowing customers to buy a range of great accessories, including wireless headphones,…