Latest News | customer relationship management

Robocalls placed by bad actors threaten to undermine the relationship that legitimate businesses have with consumers. Americans received more than …

lifecell, a leading operator in Ukraine and part of the Turkcell Group, has signed a multi-year services renewal agreement with…

The Communication Platform as a Service (CPaaS) market is rapidly growing, as evidenced by the mergers and acquisitions we’re seeing…

Projections from the GSMA indicate that the value of business messaging will reach the $124 billion mark in 2030. This…

Covid-19 has forced a seismic shift in business-customer communications. Customers are now communicating from the comfort of their homes, preferring…

From the customer point of view, the position of a customer is in many ways an easy one. We risk…

When we sat down twelve months ago - and for those of us in the UK, two lockdowns ago -…

Salesforce, the global leader in CRM, and Slack Technologies have entered into an agreement under which Salesforce will acquire Slack…

CSG on Tuesday announced that its long-standing partnership with Airtel Africa has been extended. As part of the enhanced agreement,…