Latest News | customer relationship management

As part of its commitment to keep customers safe and provide them choices in a pandemic, PLDT and its wireless…

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology from…

Global cloud communication platform Infobip, has recently launched Moments – a new omnichannel customer engagement hub – enabling businesses to…

Etiya, the leading Independent Software Vendor, on Thursday announced that it has been selected by Ooredoo Oman to implement their…

Yaniv Shimony is the Founder and Chief Executive Officer of Origami and the innovative spirit driving the growth of the…

Genesys this week announced that it successfully accelerated the digital transformation of state-owned Thai telecommunications and digital services provider, TOT…

Robi Axiata has once again taken the lead in the industry by introducing intelligent and interactive WhatsApp Chatbots to serve…

Persado, the leading artificial intelligence (AI) platform on Thursday announced the results of an innovative collaboration with Adobe to create…

Rogers Communications this week announced that all of its customer service team members across all brands are now based in…