Latest News | customer relationship management

It hardly needs pointing out that, as the Covid-19 outbreak takes its toll, Communications Service Providers (CSPs) can play a…

Telia Lietuva announced that it has closed all its customer service outlets operating in Lithuania till March 30 and will…

Radisys announced the global availability of the Radisys Engage Video Assistant (EVA), an app-less AI-powered 3-in-1 (video, voice, text) bot…

As subscribers increasingly come to expect near real-time, personalised products and customer support, telecom operators will require a transformative digital…

In the coming year, technological advancements in global collaboration and enhanced end user experience will flourish. For telecoms, the cloud…

#1: Customer Engagement 3.0 arrives In 2020, the nature of customer engagement will change as personalisation - how marketing and…

The vision for 2020 is clear - with new phones, unlimited data plans and 5G rolling out, consumers will be…

As telecom providers build out high-speed communications services to accommodate the consumer’s demand for easy access to the latest services,…

At the recently concluded Digital Transformation Asia 2019 (DTA 2019) event by TM Forum, Tara Neal, Executive Editor of The…