Latest News | customer relationship management

What do Mark Zuckerberg, Barack Obama and Katy Perry have in common? They’ve all had starring roles in deepfake videos.…

When it comes to digital leadership, mobile operators have stood in the shadows of the likes of Google, Amazon and…

In the telecommunication industry’s emergent digital landscape, it’s no longer enough to treat or charge customers only at the SIM…

U Mobile has signed a five-year contract with Whale Cloud, a global leading data intelligence technology company that is part…

Consumers are always excited to get a good deal on any purchase they make. Walk into a grocery store and…

With the intention to advance the experience of its customers and to upgrade the support quality to next level, Telenor…

Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative…

It’s no secret that subscriber acquisition and the attendant experience during sign-up and activation is one of the first steps…

T-Mobile has launched 'Team of Experts' to reinvent its customer experience by putting people first instead of robots and automated…