T-Mobile announced that, very early this month, the company welcomed its 1 millionth Home Internet customer, remarkable growth just one year after launching the service commercially.
In addition, thanks to T-Mobile’s 5G network expansion, 10 million additional homes nationwide are now eligible for 5G Home Internet, bringing the total number of eligible households to more than 40 million, all covered with 5G. The Operator is putting Landline ISPs on notice, expecting to have 7 to 8 million fixed wireless customers by 2025.
Year after year, ISPs have ranked dead last in customer satisfaction, according to the American Customer Satisfaction Index. And it’s no surprise why. ISPs have been having their way with customers for years, doing things like jacking up rates, delivering terrible customer service and adding bogus fees and equipment rentals on top of the monthly rate. And they’ve gotten away with it because customers have so few choices. Today, more than 40 million Americans have no access to high-speed home broadband. And nearly 15 percent of households have no choice … only one option . In rural areas, that jumps to nearly 35 percent. People are desperate for another option.
With 5G Home Internet, T-Mobile is creating more choice and competition for millions of homes nationwide. And with T-Mobile, broadband is different.
Mike Sievert, T-Mobile CEO
T-Mobile’s remarkable growth in broadband – a market that’s full of big behemoth corporations – just underscores how hungry customers are for a real alternative to the Carriers and the Landline ISPs. We launched into broadband last year with a radically new value prop that’s completely disrupted this category, and now, with a household footprint that’s millions larger than the nearest fixed wireless competitor. And we are just getting started.
