In occasion with Canada Day last Saturday, Rogers announced that every phone call or online chat with their customer care team will be answered by a member of their team in Canada.
Following the company's merger with Shaw, Rogers remains committed to repatriating hundreds of Shaw jobs back to Canada as part of their commitment to a 100% Canadian-based customer service team. Their customer care team has now been fully repatriated with roles in British Columbia, Alberta and Manitoba, with the entire customer service team being fully transitioned this year.
In 2020, Rogers became the only national mobile provider with 100% Canadian-based call centers.
The company states: "This is just one of the many ways we are investing in Canada. We are continuing to invest in our national wireline and wireless networks to connect even more people and places across Canada". This includes a five-year commitment to invest $6.5 billion across Western Canada to expand their 5G network, invest in our fibre-powered internet network, and to connect more rural, remote and Indigenous communities.
