Comptel and Pivotal, a Palo Alto, California-based big data company, are teaming up as part of their strategy to market their solutions the Asia-Pacific (APAC) region. This follows the companies’ collaboration on a Big Data Analytics proof-of-concept for a communications service provider last year, as well as their multi-year technology partnership involving Comptel Analytics and Pivotal Greenplum technology.
Together, Comptel and Pivotal are enabling digital and communications service providers to combine Comptel’s EventLink technology, Data Refinery and Data Fastermind solutions with the Pivotal's Big Data Suite. Comptel Data Refinery and Data Fastermind allow digital and communications service providers to refine, analyze and gain real-time insights and take appropriate action, whether it be to optimize the customer’s digital buying and service experience or prevent network failure.
According to Comptel, it will also bring a number of ready-made, advanced predictive analytics applications to the Pivotal platform comprising proven solutions that allow Operators to better understand the uniqueness of individual subscribers and circumstances, leverage this knowledge to predict behaviours and take action via personalised subscriber interactions and service personalisation.
Guy Baldwin, Director, Alliances & Partners, Asia Pacific/Japan, Pivotal
Digital and communications service providers are turning to Pivotal to resolve the business problem of using separate analytics to understand network functional performance and individual customer experience. While many point solutions exist for customer experience management, network optimisation and call center analytics, only Pivotal takes a platform approach to ingest network events, mash that with customer, network and social data and take action in real time.
Jussi Ware, Vice President, Australia & New Zealand & APAC Alliances, Comptel
Data has the most value in the moment it is captured. With the joint Comptel-Pivotal solution, digital and communications service providers don’t have to do any heavy lifting to tap these insights. Our collaboration is designed to ensure that integrating, processing, refining and analysing operators’ data is friction-free and delivers immediate actions and results that benefit the business.