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mosaicx
Innovate Business Strategies with Non-Linear CX
Expert Opinion
2 months ago
The business landscape is transforming significantly, moving from a traditional approach to a more nuanced, personalized customer experience (CX). At…
Why IVAs Are Essential Puzzle Pieces in Your Omnichannel Strategy
Expert Opinion
5 months ago
Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…
Reinventing Customer Service with Generative AI
Expert Opinion
5 months ago
"The business plans of the next 10,000 startups are easy to forecast: Take X and add AI." - Kevin Kelly,…
How to Win Over AI-Skeptics and Build Brand Loyalty
Expert Opinion
10 months ago
Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate…
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