Latest News | customer relationship management

Telcos stand at a crossroads. Their markets are, by and large, fully penetrated, forcing established competitors into increasingly zero-sum battles…

Vodafone customers can enjoy an array of discounts and treats with VeryMe Rewards this February. From today, customers can redeem…

Frontier last Thursday revealed that it has reduced more than 2 million customer service phone calls by improving operations and…

"The business plans of the next 10,000 startups are easy to forecast: Take X and add AI." - Kevin Kelly,…

The pandemic completely transformed the way we work and how modern IT leaders will view network and security, likely forever.…

In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would…

According to Zendesk, nearly 50 percent of consumers say their support interactions have grown more frustrating over the last year.…

In occasion with Canada Day last Saturday, Rogers announced that every phone call or online chat with their customer care…

Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate…