Latest News | Customer Experience Management (CEM)

Now more than ever, we live in a world where the internet is an essential part of our everyday lives.…

Nokia and Telstra announced that they have deployed Nokia Orchestration Center to build a reusable platform ‘as a service’ enabling…

Quantexa, a global leader in Decision Intelligence (DI) solutions for the private and public sectors - announced that it has…

The rapid growth in the volume of transactions handled by operator touch points has pushed customer care to become a…

This on-demand webinar, hosted jointly by Nuance Communications and The Fast Mode, features the following topics: Key findings from Nuance…

Telco customers are unsatisfied with their experience with billing and payments. In fact, billing, pricing, and payments issues are the…

Media Distillery, leading provider of AI technology to optimise video UX, announced that Altice Portugal, the largest telecommunications service provider…

Communications service providers (CSPs) have never worked harder to keep customers happy. Traditional players are facing unprecedented competition from newer…

Batelco unveiled its new Digital Shop, with unique features designed to elevate the customer digital retail experience. The Digital Shop…