Ericsson announced on Tuesday that it has signed a seven-year managed services agreement with leading Romanian operators Romtelecom and Cosmote, both subsidiaries of OTE, the Hellenic Telecommunications Organization, Group of companies.
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The agreement extends Ericsson's footprint in managed services in Romania, managing the operators' wireline and wireless networks in this country.
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Ericsson noted that it will assume responsibility for network operations and maintenance of wireline and wireless access, transmission, core and IP domains, as well as network operations for operations support systems for Romtelecom and Cosmote Romania. It will help the operators optimize network quality, quality of service, end-user experience and promote end-user loyalty.
"The Managed Services concept represents a business model aimed at improving focus on core activities while obtaining increased cost efficiency. Our continuous endeavor to operate better, faster and more efficient, while offering customer excellence, determined us to go with this option".
- Nikolai Beckers, Chief Executive Officer, Romtelecom & Cosmote Romania
"Romania is a very important market for Ericsson, which is why the country hosts one of our four Global Service Centers. This agreement will increase our knowledge of the Romanian market, and in turn we will help these operators improve network quality, overall quality of service and customer experience - thereby promoting end-user loyalty."
- Jean-Claude Geha, Vice President and Head of Managed Services, Ericsson
