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Telefónica Chile and Peru Transform to Amdocs BSS for Quad-Play

Telefónica Chile and Peru Transform to Amdocs BSS for Quad-Play

Telefónica, one of the world's leading service providers with more than 313 million customers across Latin America and Europe, has selected Amdocs for it’s journey towards seamless customer experience projects in Chile and Peru.

By modernizing and standardizing Telefónica's business support systems (BSS) on Amdocs software, Telefónica subscribers in these countries will be able to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV, said Amdocs.

"With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world class multi-channel and digital customer experience. The awarding of these projects to Amdocs in addition to the Argentina transformation already underway enables us to leverage Amdocs' market-leading products and best practice business processes to ensure high levels of standardization and re-use across the group with transformation speed and cost advantages."

- Phil Jordan, Global Chief Information Officer, Telefonica

"We've developed innovative methodologies and expertise specifically targeted to help customers like Telefónica who operate in multiple countries, transform and establish group synergies that can power a better end-customer experience, while driving profitable growth. In addition to the commercial value gained by improving the service it offers its customers, Telefónica will also benefit from reduced total cost of ownership through systems consolidation, modernization and standardization.  We are proud of the transformation value and cost efficiencies that we are delivering to Telefónica through our integrated portfolio and global services delivery model and scale."

- Patrick McGrory, President for the Caribbean and Latin America Region, Amdocs

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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